Refund policy

At Swish Golf, we aim to ensure complete satisfaction with every purchase. Our refund policy is crafted to comply with UK consumer law and to provide you with a seamless experience. If for any reason you are not entirely satisfied with your purchase, please review our policy below.

  1. Your Right to Cancel: Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you receive the goods.
  2. To Exercise Your Right to Cancel: To exercise your right to cancel, you must inform us of your decision to cancel the contract by a clear statement. You can do this by email: hello@swishgolf.co.uk
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  4. Refund Conditions:
    • Goods must be returned in their original condition, unused, and with all packaging and tags intact.
    • You will be responsible for the cost of returning the goods to us, unless the goods are faulty or not as described.
    • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  5. Processing Your Refund: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
  6. Faulty or Incorrect Goods: If you receive faulty or incorrect goods, please contact our customer service team within 30 days of receiving your order at hello@swishgolf.co.uk . We will arrange for the goods to be returned and either provide a replacement or issue a full refund, including any applicable delivery charges.
  7. Exemptions: The following items are not eligible for a refund unless faulty:
    • Custom or personalised products
    • Gift cards
    • Items on sale or clearance
  8. Contact Us: For any questions about our refund policy, please contact us via email: hello@swishgolf.co.uk
  9. Changes to Our Refund Policy: We reserve the right to amend this refund policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.
  10. Thank you for shopping with Swish Golf. Your satisfaction is our priority.